Booking and Communication Guidelines
- All correspondence related to tours and travel service bookings should be addressed to Yatra Sukham Tour and Travels.
- The itinerary mentioned in the package is tentative and subject to change without prior notice.
Payment Policy
Domestic Packages:
- 20% of the package cost is required as a token amount to book any package.
- 30% of the package cost is due upon receiving hotel confirmation vouchers.
- The remaining 50% is payable upon arrival.
International Packages:
- 100% advance payment is required at the time of booking for confirmation.
Cancellation Policy
Domestic Packages:
- Cancellation 90 days or more before departure: 40% of the total package cost will be deducted.
- Cancellation 30 days or more before departure: 60% of the total package cost will be deducted.
- Cancellation 15 days or less before departure: 100% of the total package cost will be deducted.
International Packages:
- Following booking confirmation, no refund will be issued.
Note: 5% file charges will be deducted from the package cost in case of cancellation.
General Conditions
- No refund is payable for any unused services.
- Coach tickets, ferry tickets, internal flights, and sightseeing tickets are non-refundable once issued.
- Exchange rates will be applied as of the final payment date.
- Failure to arrive on time will be considered a “no show,” with no refunds. For SIC & private transfers, drivers will wait a maximum of 10 minutes.
- The vehicle is booked as per the itinerary. Additional kilometers or route changes are subject to additional charges.
Accommodation and Facilities
- Cooking in hotel rooms is strictly prohibited, with heavy penalties for non-compliance.
- Most hotels provide Wi-Fi only in public areas like the lobby, not in rooms.
- Yatra Sukham Tour and Travels, along with the hotel team, is not responsible for loss or damage to valuables/passports.
- Read all emails carefully to understand booking contents and pricing. Email correspondence forms part of your contract with us upon booking finalization.
Identification and Documentation
- Travel vouchers and flight tickets should match your original passport; inform us of any discrepancies at least 7 days prior to travel.
- All travelers, both Indian and foreign nationals, must bring valid ID (passport with visa, voter ID, or current driver’s license).
- Failure to provide valid ID may result in denied accommodation, with no liability on the company.
- For additional adults, some hotels provide extra mattresses instead of beds; please inform us in advance if an extra bed is required.
Health and Accessibility
- Please inform us in advance of any allergies, or serious health issues, or if you require accessibility accommodations, as some hotels do not have elevators.
- Most hotels have check-in times of 14:00 and check-out times of 11:00. Early check-in or late check-out may incur additional charges.
Meals and Dining
- If meals are included, they will follow a set or buffet menu. Any items not in the standard menu will incur extra charges.
- Some hotels offer “meal credit” in lieu of a buffet during low occupancy, with any overages paid directly to the hotel.
- Standard meal timings are 07:00–09:00 for breakfast and 19:00–22:00 for dinner.
Vehicle and Sightseeing Guidelines
- Yatra Sukham Tour and Travels reserves the right to substitute a similar vehicle if the booked vehicle is unavailable.
- Drivers will not drive in no-entry zones, narrow streets, or areas prone to traffic jams. Driving time is limited to 10 hours per day, with 12-hour service available upon prior arrangement.
- Some tourist destinations, hill stations, and markets restrict larger tourist vehicles and require additional transport at the guest’s expense.
- If the vehicle parking area is distant from sightseeing spots, guests are responsible for reaching the destination from the parking area.
Tour and Itinerary Adjustments
- Route and tour destination changes require prior intimation, and amended routes may incur additional charges.
- Rates are subject to change based on fluctuations in fuel prices, with a rate increase possible if there is a fuel cost surge exceeding 5% from the date of advance booking.
- In case of a breakdown, we will provide an alternative vehicle as soon as possible; if the delay is minor, the vehicle will be repaired.
Force Majeure and Liability
- No cancellation or refund will be issued for events beyond our control, including weather conditions, natural disasters, transport cancellations, political crises, strikes, or other unforeseen events.
- Yatra Sukham Tour and Travels is not liable for accidents, injuries, deaths, or thefts occurring during the tour.
- If errors in travel documents are identified, please update us at least 7 days prior to the departure date.
Legal Jurisdiction
- All claims, disputes, and litigation related to tours arranged by Yatra Sukham Tour and Travels shall be governed by Indian law and fall under the jurisdiction of courts in Lucknow.
