The following policy outlines the terms and conditions governing refunds with Yatra Sukham Tour and Travels. By booking with us, clients agree to these terms, which we have provided in good faith and to the best of our knowledge.
- No Refunds for Unutilized Nights:
- Refunds are not available for unused nights, including those resulting from delayed check-in or early check-out.
- Bad Weather Conditions:
- In the case of bad weather, only re-booking will be offered with applicable charges. This package may be transferred to another person.
- Complaints During Stay:
- Any issues should be reported to the hotel/service provider immediately. Yatra Sukham will not be liable for compensation if a problem could have been addressed during the stay.
- No Refunds for Confirmed Bookings, No Shows, or On-the-Spot Cancellations:
- Refunds will not be provided for any confirmed bookings, no shows, or last-minute cancellations.
- Service Interruptions Beyond Control:
- Refunds cannot be issued if services included in our tour packages cannot be provided due to reasons beyond our control, such as natural disasters (e.g., typhoons, earthquakes).
- Non-Refundable Deposit Payments:
- All deposit payments are non-refundable.
- Processing Time for Approved Refunds:
- Approved refunds may take 10 to 15 business days to be credited to the client’s account.
Cancellation Policy
The following cancellation terms apply to tour packages, hotel bookings, and transportation arrangements:
- 70 Days Prior to Arrival: 30% retention of the total package cost.
- 50 Days Prior to Arrival: 40% retention of the total package cost.
- 30 to 50 Days Prior to Arrival: 50% retention of the total package cost.
- Within 10 to 15 Days Prior to Arrival or Non-Utilization: No refund on the total package cost.
Specific Cancellation Fees
- Airfare: ₹2,000 per seat.
- Train Tickets: 60% of the total ticket fare.
- Volvo/Bus Tickets: No refunds provided.
Additional Charges:
- In addition to cancellation fees, a 10% processing fee will apply for cancellations made before the cancellation period.
